Frequently Asked Questions

IPTV (Internet Protocol Television) delivers live TV channels and on-demand content over your internet connection instead of a satellite dish or aerial. With Emerald Stream, you install a player app (like IPTV Smarters Pro) on your device, enter the login we provide, and stream 19,000+ channels and 99,000+ movies and series in 4K — no dish, no box rental, no engineer.

IPTV technology itself is fully legal. Emerald Stream operates as a streaming technology provider supplying playlist/subscription access. We recommend customers ensure they hold any necessary licenses for premium content in their region. Our service uses encrypted connections to protect your privacy.

Every plan includes the full lineup — 19,000+ live channels, 99,000+ movies and series, all Irish/UK/US channels, full GAA and Premier League, every PPV event, 4K & HD quality, anti-freeze streaming, EPG TV guide, and 24/7 chat support. There are no locked channels or tiered packages — every subscriber gets everything.

Emerald Stream provides the subscription and playlist access (your login credentials and content). The player apps themselves — like IPTV Smarters Pro or Smarters Player Lite — are free third-party apps you download from your device's app store. We provide full step-by-step setup guides for every device, and our support team will help you get it running.

We recommend at least 10 Mbps for HD, 25 Mbps for Full HD, and 50 Mbps for 4K Ultra HD. Most Irish broadband packages from Eir, Virgin Media, Sky, Vodafone, and SIRO easily exceed these. For live sports, a wired Ethernet connection gives the smoothest experience.

Plans start from just €5/month (on the 12-month single-device plan, €60 total). We offer 1, 2, and 3-device plans across 1, 3, 6, and 12-month durations. See our full pricing page for all 11 plans and device options.

We accept Visa, Mastercard, PayPal, Revolut, bank transfer, and cryptocurrency (Bitcoin, Ethereum, USDT). All payments are processed through secure encrypted gateways, and we never store your payment details.

None. What you see is what you pay — no setup fee, no installation fee, no monthly add-ons, and no contract. The price covers your entire subscription period, and there's no auto-billing. You only renew if you choose to.

Click "Order Now" on any plan, which opens WhatsApp with a pre-filled message confirming your choice. Our team replies within minutes with payment options. Once paid, your login arrives by email or WhatsApp within 5–10 minutes.

We don't auto-charge you. Before your subscription expires, we send a WhatsApp reminder a few days before the expiry date. You decide whether to renew — no surprise charges. Renewing keeps your existing credentials and setup intact.

We offer a free 24-hour trial so you can test everything before paying. Because the service is digital and instantly delivered, refunds are limited once credentials are issued — full details are on our refund policy page. We strongly recommend using the free trial first.

Almost any device — Smart TV (Samsung, LG, Sony), Amazon Firestick, Android TV & phones, iPhone & iPad, Apple TV, MAG box, Nvidia Shield, Windows, and Mac. We have detailed setup guides for Firestick, Smart TV, Android, iPhone/iOS, and MAG box.

About 5 minutes on most devices. You install the player app, enter the login details we send you, and you're streaming. Our 24/7 WhatsApp support can walk you through it step by step if you'd like a hand.

We recommend IPTV Smarters Pro on most devices — it's free, reliable, and easy to use. On iPhone, iPad, and Apple TV, Smarters Player Lite is the best option. See our IPTV Smarters Pro setup guide for full instructions. The apps are third-party and free; it's your responsibility to keep them updated.

Yes — depending on your plan you can stream on 1, 2, or 3 devices at the same time. You can install your credentials on as many devices as you like and switch between them; the plan's device count is how many can stream simultaneously.

First, check your internet speed and try a wired Ethernet connection, and make sure your player app is fully updated. Most issues are device-, app-, or network-side. If the problem is on our end, our support team will sort it fast — just message us on WhatsApp with the details.

Yes — the full Irish lineup (RTÉ, TG4, Virgin Media) and the complete UK lineup (BBC, ITV, Channel 4, Channel 5, Sky and more). Explore them on our Irish Channels and UK Channels pages.

Yes — full GAA coverage including All-Ireland championships, provincial championships, club games, camogie, and ladies' football, plus the GAA+ fixtures normally behind a separate subscription. See our GAA streaming page for details.

Yes — every Premier League fixture including the 3pm Saturday games blacked out on Irish and UK TV, plus Champions League, Europa League, and more. Full details on our Premier League page.

Yes — every UFC pay-per-view, championship boxing night, WWE premium event, and major PPV is included at no extra cost. No per-event fees. See our PPV events page.

Yes — because it streams over the internet, Irish expats anywhere in the world can watch RTÉ, TG4, GAA, and all Irish content from home. All you need is a stable internet connection wherever you are.

Yes — completely free, no catch. We don't ask for a credit card, payment details, or any financial information. The 24-hour trial lets you test the service quality before deciding to subscribe. Claim your free trial here.

Full premium access — the exact same experience as paying customers. All 19,000+ channels, 99,000+ movies, full sports and PPV, 4K quality, and support. The only difference is the duration (24 hours) and device count (1 device).

Your trial credentials simply stop working — no automatic charges, no surprise bills. If you loved it, message us on WhatsApp to upgrade to a paid plan and we'll keep your setup intact. If not, you simply walk away.

Visit our free trial page and fill the quick form, or message us directly on WhatsApp. We'll send your trial login within minutes — ideally time it for a live match to see the real quality.

The fastest way is WhatsApp at +44 7309 572838 — usually replying within 5 minutes. You can also email [email protected]. See our contact page for all options.

24/7 — day, night, weekends, and holidays. We're real humans on WhatsApp, not bots or an overseas call centre, and we monitor messages especially closely during big GAA finals, Premier League matches, and PPV events.

Yes — full setup support is included with every plan and even the free trial. We'll walk you through installing the app, entering your credentials, and configuring your device, step by step on WhatsApp.

Yes — your details are used only for your subscription and support. We never sell or share your data. Full details are in our privacy policy.